General Order, Security and Privacy Information

Please read the following information before finalizing your order:

General:

  1. We at Burton Antique Auto Parts, LLC /B&B Reproductions will not sell or give away any personal information. Please read the information below about our Credit Card Processing Security.
  2. We will only use your information in regards to orders and correspondence with you.
  3. All items are 100% Satisfaction Guaranteed. See returns information below in the event that you are not satisfied.

Shipping:

  1. All items are insured during shipping.
  2. All FedEx Shipments require a signature at delivery due to the high value of our items. If you feel your delivery address is in a safe area and the item will not be disturbed, we can deliver without a signature. Please put a request in the comments box of your order or contact us directly
  3. Smaller items will be shipped by the US Postal Service with no signature
  4. If you do not receive your item or it is damaged please contact us IMMEDIATELY.

Handling Time

  1. We do not guarantee that all items are in stock when orders are placed. We receive orders by phone, fax, email and ebay, as well as our website.
  2. Upon receiving orders, we will verify that the item is available and send the item within 7 business days.
  3. If the item is out of stock or unavailable, we will notify customers within 1 business day. 
  4. You are more than welcome to contact us before placing the order to verify that the item is available.

Payment

  1. Items, Order Total, Shipping/insurance, (Tax when applicable)  is to be paid by Purchaser.
  2. We accept: Paypal, Credit Card (Mastercard, Visa, Discover) NO AMERICAN EXPRESS, Check, Money Order.
  3. Please mail checks to our address: Burton Antique Auto Parts, 2445 Neff Road, Dayton Ohio, 45414 USA.
  4. If you have any questions about your order or payment, please let us know.
  5. If you would like to pay over the phone, please contact us. Toll Free 1-877-277-6753. 8a-4p EST
  6. NOTE: We may have to contact you after you order to verify or adjust the shipping cost. We apologize for the inconvenience. 

Returns

  1. If you are not 100% satisfied with the quality of our product, we will be happy to issue an exchange or refund.
  2. If the item is damaged, please contact us immediately so that we can initiate a claim with the shipping carrier
  3. In the event that you are not satisfied, please contact us immediately and we can initiate a return shipment.
  4. We will refund your entire order including shipping both ways in the event of a return.

Security

  1. You can shop at www.burtonantiqueautoparts.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
  2. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
  3. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy 
  4. www.burtonantiqueautoparts.com  is registered with the Authorize.Net Verified Merchant Seal program.
  5. The company adheres to strict industry standards for payment processing, including:
·         128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
·         Industry leading encryption hardware and software methods and security protocols to protect customer information.
·         Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

If you have any questions about any of these items above, please contact us.  Thank You.

The only place with a 100% Satisfaction Guarantee. We will refund your order  and shipping both ways!

This page can be updated and modified without notice.

Credit Card Processing

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This page was updated on 1/21/14

Copyright 2012-2014 - CS